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We produce more than 5000 unique products.| Now offering free shipping on all orders!
Now offering free shipping on all orders!

FAQ

What makes Artynov's products unique?

At Artynov, we take pride in offering a curated selection of handmade home decor and accessories crafted by skilled artisans. Each item in our collection is meticulously designed and expertly crafted, ensuring a level of uniqueness that sets our products apart.

How are Artynov's products made?

Our products are handmade by talented artisans who specialize in various crafts, including jewelry, woodworking, ceramics, and leatherworking, among others. These artisans use traditional techniques passed down through generations, combined with modern innovation, to create stunning pieces that reflect both creativity and craftsmanship.

What is the timeframe for completing orders?

Certain items are currently available and can be dispatched the day following the order placement. The majority of products are customized upon order, with a production duration ranging from 3 to 5 business days.

Can I customize or personalize my purchase?

While most of our products are one-of-a-kind and cannot be customized, we do offer some items that can be personalized upon request. Please contact our customer service team for more information on customization options and availability.

Will I receive the product as shown in the photo?

Yes, you will receive the product as depicted in the photo. We make every effort to replicate the items shown in the product photos; however, due to the use of natural materials such as wood, stone, leather, and others, minor variations in color or construction may occur.

How do I ensure I've selected the correct size for my product?

If you're unsure about the appropriate size for your chosen product, we're here to help! Simply reach out to our customer service team, and we'll be happy to assist you in selecting the right size for your item.

Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information or contact our customer service team for assistance with international orders.

Can I track my order?

Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery and estimate its arrival time. If you encounter any issues with tracking your order, please reach out to our customer service team for assistance.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for your convenience. During the checkout process, you'll have the option to add gift wrapping to your order for a small additional fee. You can also include a personalized message to accompany your gift, making it extra special for the recipient.

Are your products suitable for corporate gifts or events?

Yes, many of our products make excellent corporate gifts or event favors. We offer customization options, including personalized branding or engraving, to make your gifts truly memorable. Whether you're looking for unique promotional items or elegant corporate gifts, we can help you find the perfect solution for your needs.

Can I cancel or modify my order after it has been placed?

We strive to process orders promptly to ensure timely delivery to our customers. Once an order has been placed and confirmed and more than 2 days have passed since the order was placed, it may not be possible to cancel or change it as the artisans are working on the production. However, if you need to make changes to your order, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.

What is your return policy?

Due to the unique nature of our handmade products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival. If you receive a damaged or defective item, please contact us within 30 days of receiving your order to arrange for a replacement or refund.

Do you offer wholesale or bulk ordering?

Yes, we offer wholesale pricing and bulk ordering options for select products. If you are interested in purchasing our products in large quantities for resale or distribution, please contact our wholesale team for more information on pricing, minimum order quantities, and customization options.

Do you offer discounts for repeat customers or bulk orders?

We value our loyal customers and offer special discounts and incentives for repeat purchases. Additionally, we provide discounted pricing for bulk orders and wholesale purchases. If you're interested in establishing a long-term partnership with Artynov or placing a large order, please reach out to our sales team to discuss available discounts and pricing options.

Can I visit your physical store or showroom?

At this time, Artynov operates exclusively as an online store, and we do not have a physical retail location or showroom. However, we understand the importance of seeing and experiencing our products in person. That's why we strive to provide detailed product descriptions, high-quality images, and excellent customer service to ensure you have all the information you need to make confident purchasing decisions.

How do you ensure the safety and security of my personal information?

At Artynov, we take the privacy and security of our customers' information seriously. We employ industry-standard encryption and security protocols to safeguard your personal data and ensure that your online shopping experience is safe and secure. We do not sell or share your information with third parties without your consent, and we adhere to strict privacy practices in accordance with applicable laws and regulations.

Are your products eco-friendly or sustainable?

We are committed to promoting sustainability and environmental responsibility in our business practices. While not all of our products may be explicitly labeled as eco-friendly, we strive to work with artisans who prioritize sustainable materials and practices whenever possible. We continuously seek out opportunities to reduce our environmental impact and support initiatives that promote conservation and ethical sourcing.

How do I care for my Artynov products?

If you have any questions or concerns about caring for your items, please don't hesitate to reach out to us for assistance.

How can I stay updated on new product releases and promotions?

To stay informed about the latest product releases, promotions, and exclusive offers from Artynov, we encourage you to subscribe to our newsletter. You can sign up on our website by providing your email address, and we'll keep you in the loop with exciting updates and special discounts.

How can I contact Artynov for further assistance?

If you have any additional questions, concerns, or inquiries about our products or services, please don't hesitate to reach out to our customer service team. You can contact us via email at info@artynov.com or through our website's contact form. We're here to help and strive to provide exceptional customer service to all our valued clients.

Handmade

Unique product designs.

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Made to Order

Request custom order.

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Delivery

Free shipping worldwide.

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Return Policy

You have 30 days for returns.

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